Louise
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Articles
Recent activity by Louise-
How to update the transaction approval settings
Transaction settings help organizations control and manage financial activities by defining approval rules. Admin users can update these settings to align with company policies and workflows. This ...
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Merchant PIN prompt
Your FFB Bank Elevate Card is a credit card, so it does not have a PIN. Some merchants may prompt you to enter a PIN after using your FFB Bank Elevate Card to complete a transaction. To bypass this...
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How to download the FFB Bank Elevate Card mobile app [user]
You can download the FFB Bank Elevate Card app directly from Google Play and Apple App Store, or by using the following QR code
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Adjusting the transaction Category [user]
Users can adjust a transaction's category or add users by opening the Transactions menu. Log in to https://app.elevatecard.ffb.bank/web Click the Transactions tab on the left-hand side of the sc...
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Why was my card transaction declined? [user]
There could be various reasons for a declined card transaction, and below are some of them:exceeding your credit limita suspected fraudulent transactiona hold placed by the merchantunsupported tran...
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How to dispute a transaction [user]
Users can dispute a transaction on their FFB Bank Elevate Card. Log in to https://app.elevatecard.ffb.bank/web Navigate to the Transactions page on the side menu. We have tabs for All, Pending...
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How to add a memo and missing receipts to a transaction [user]
Users can filter the transactions with missing receipts and upload them directly from their dashboard. Log in to https://app.elevatecard.ffb.bank/web Navigate to the Transactions page in the side...
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How do I update my FFB Bank Elevate account profile? [user]
Users can update their phone number, date of birth, and billing address through their FFB Bank Elevate Card account at any time. Log in to https://app.elevatecard.ffb.bank/web On the side menu, c...
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How to delegate account access [user]
Users can delegate access to their FFB Bank Elevate Card account to other users. Log in to https://app.elevatecard.ffb.bank/web On the side menu, click on your company name, then choose Personal ...
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How do I use my FFB Bank Elevate Card with Apple Pay?
Option 1: If accessing via the FFB Bank Elevate Card mobile app (Recommended).Launch the FFB Bank Elevate Card mobile app on your iPhone and log in to your account.On the Dashboard, select the card...