User Guides

Dashboard

• How to check a user's role and account access [user]
• Task Manager Overview [user]
• How to finalize my account setup and activate my new FFB Bank Elevate Card?

Personal Settings

• How To Add a Bank Account For Reimbursement [user]
• How do I update my FFB Elevate account password? [user]
• How do I update my FFB Bank Elevate account profile? [user]
• How to delegate account access [user]

Cards

• My Cards Overview [user]
• My Transactions Overview [user]
• What should I do if my charge card is lost or stolen?
• How to view card status and card limit [user]
• What is the difference between a company's Credit Limit, Department Limit, User Limit, and Card Limit? [user]
• How to view the card number [user]

See all 9 articles

Transactions

• Adjusting the transaction Category [user]
• Why was my card transaction declined? [user]
• How to dispute a transaction [user]
• How to add a memo and missing receipts to a transaction [user]

Mobile App for Users

• How to download the FFB Bank Elevate Card mobile app [user]
• How do I use my FFB Bank Elevate Card with Apple Pay?
• Completing your FFB Bank Elevate Card account setup on mobile [user]
• Can I use my FFB Bank Elevate Card with Apple Pay, Google Pay, or Samsung Pay?

Troubleshooting & FAQ

• Merchant PIN prompt