Vanessa

Admin users are encouraged to contact our support team to request a company-wide credit limit increase.Once we receive the request and the updated statements from the bank, the underwriting team wi...

To close your FFB Bank Elevate account, you will need to contact our support team.If you have an outstanding balance, you must pay the balance in full before your account can be closed.It's importa...

Admins and Users can download the FFB Bank Elevate app directly from Google Play and the Apple App Store.

If you notice transactions with a particular merchant are being repeatedly denied, we can add the merchant to an "allowlist." This will only help transactions go through under the following conditi...

Users have the ability to review and submit transactions at any time. Here are the steps to follow: 1. Log on to https://app.elevatecard.ffb.bank/web.2. On your Dashboard, click any tasks under Tas...

Admin users can easily view their transactions in the FFB Bank Elevate dashboard, providing a clear overview of the status of all transactions. 1. Log on to https://app.elevatecard.ffb.bank/web.2. ...

Admins can adjust a transaction's category by opening the Transactions menu. 1. Log on to https://app.elevatecard.ffb.bank/web.2. Navigate to the Transactions page on the side menu to see all the t...

Admin users can add their bank account for ACH payments directly from their dashboard. 1. Log on to https://app.elevatecard.ffb.bank/web.2. On the Dashboard, click Make Payment found on the right s...

There could be various reasons for a declined card transaction, and below are some of them:Exceeding your credit limitA suspected fraudulent transactionA hold placed by the merchantUnsupported tran...

The ACH payment information can be updated by the Admin of the FFB Bank Elevate account. Here are the steps to update it: 1. Log on to https://app.elevatecard.ffb.bank/web.2. On the Dashboard, clic...