Louise

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  • What does Recurring Type mean in my card info?

    Three types of cards can be issued in the FFB Bank Elevate Card app, which is referred to as the Recurring Type:Single-use card - expires after one transaction.Fixed card - allows a set amount to b...

  • Is the FFB Bank Elevate Card available internationally?

    Only companies organized and registered in the United States (such as C-corporations, S-corporations, LLCs, LLPs, or Sole Proprietors) may apply for an FFB Bank Elevate Card. Consumers, unincorpora...

  • Need Assistance with Our Service? We're Here to Help!

    Your Satisfaction Matters:At FFB Bank Elevate, we take customer satisfaction seriously. If you encounter an issue and aren't happy, we encourage you to voice your concerns. Our goal is to find a fa...

  • How can I access my FFB Bank Elevate account?

    There are two ways to access your FFB Bank Elevate account: You can log in to https://app.elevatecard.ffb.bank and sign in using your registered email address and password. You can download the FFB...

  • How to update the email address

    To update your email address on file, please contact the FFB Bank Elevate Support directly. Be sure to provide any necessary account information to help with the request.

  • How can I earn cashback or rebates?

    FFB Bank Elevate allows companies to earn cashback rebates on purchases completed using the IFFB Bank Elevate Card. You can earn cashback on every swipe.Note:Rewards accrual begins upon successful ...

  • How to apply for an FFB Bank Elevate card?

    The FFB Bank Elevate Card is exclusive to existing FFB Bank Elevate clients only. Please contact your FFB Bank Elevate relationship manager to learn more and begin an application.

  • Why am I not receiving the verification email

    If you're not receiving the verification email, it could be due to several reasons: Network Traffic: Sometimes, due to network congestion, emails might be delayed. Please wait for at least 30 minut...

  • What is a pending transaction?

    A pending transaction is a charge that FFB Bank Elevate Card has approved, but the merchant’s system hasn’t cleared it yet. Such transactions are generally processed within 2 days, but depending on...

  • How do I cancel a transaction?

    Once you've completed a transaction with your FFB Bank Elevate Card, you won't be able to cancel it. If you need to cancel, reverse, or request a refund for the transaction, please contact the merc...